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Patient Education Evening – Healthy Children and Parents

FREE TO ATTEND - ALL PATIENTS WELCOME 
Patient Education Evening – ‘Healthy Children and Parents’  

MONDAY, JUNE 10th 6:00pm - 8:00pm

The Jurgens Centre, 91 Harvest Rd, Englefield Green, Egham TW20 0QR  

The practice and volunteer patient participation group (PPG) are proud to offer this education evening for our patients. Join us as we share information on how to recognize serious illness, manage common illnesses at home and improve your children's health.  

We will also share how to best access healthcare services for you and your children, particularly with the various initiatives now available.  

Join us for this complimentary community event and please spread the word. 

FREE TO ATTEND - ALL PATIENTS WELCOME 
Patient Education Evening – ‘Healthy Children and Parents’  

MONDAY, JUNE 10th 6:00pm - 8:00pm

The Jurgens Centre, 91 Harvest Rd, Englefield Green, Egham TW20 0QR  

The practice and volunteer patient participation group (PPG) are proud to offer this education evening for our patients. Join us as we share information on how to recognize serious illness, manage common illnesses at home and improve your children's health.  

We will also share how to best access healthcare services for you and your children, particularly with the various initiatives now available.  

Join us for this complimentary community event and please spread the word. 

28 Apr, 2024
26 Apr, 2024
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Antibiotics Awareness

The leaflet below explains the need to get the right treatment for common illnesses without encouraging antibiotic resistance:

Get well soon without antibiotics - Leaflet

Information leaflet

The leaflet below explains the need to get the right treatment for common illnesses without encouraging antibiotic resistance:

Get well soon without antibiotics - Leaflet

Information leaflet

PCSO Event

Alex Daniels, our local PCSO is attending our older citizens coffee mornings to discuss and advise on safety in your home including scamming, fraud and equipment to keep you safer and the police role.  If you are an older person or live alone and feel vulnerable, please join us, you will be most welcome. 

July 14th 2023 at 11-12

Venue: The clubhouse, Old Windsor recreation ground. 

Please join us for a cuppa, cake and a chat

Alex Daniels, our local PCSO is attending our older citizens coffee mornings to discuss and advise on safety in your home including scamming, fraud and equipment to keep you safer and the police role.  If you are an older person or live alone and feel vulnerable, please join us, you will be most welcome. 

July 14th 2023 at 11-12

Venue: The clubhouse, Old Windsor recreation ground. 

Please join us for a cuppa, cake and a chat

4 Aug, 2023
How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

18 Aug, 2023
Telephone options

Test results : lines open between 1 and 3

Secretarial / referral queries : lines open between 11 and 2

 

Test results : lines open between 1 and 3

Secretarial / referral queries : lines open between 11 and 2

 

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Need help with your muscle or joint problems?

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

Worried about Strep A or Scarlet Fever?

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Podcast on Strep A with Dr Sabina Shaik

Please listen to the podcast here.

Please listen to the podcast here.

17 Jun, 2022
Help us help you get the right urgent care and support

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend.

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.

17 Jun, 2022
Covid-19 vaccination appointments

Windsor residents to date have been attending Covid-19 vaccination appointments at the Windsor Racecourse. We are currently relocating and all future Covid-19 vaccination appointments, provided via local GP surgeries, will be at the new location. The complete address is:

12/13 King Edward Court Retail Unit (former Lakeland store)

Windsor Yards

Windsor town centre

When you are eligible for your Covid-19 vaccine, you will receive a text message from your GP practice, which will provide booking information and details of where to come for the appointment.  

So far, Windsor’s GP practices have been working together to vaccinate thousands of local residents with doses of the Pfizer and AstraZeneca vaccines over the past six months. We are looking forward to continuing to provide vaccination services to our local residents at this new venue.                                        

Windsor Primary Care Network and local NHS services would like to thank Royal Windsor Racecourse for its much-valued support for the Covid vaccination programme by allowing its premises to be used for appointments.

Please remember, when you receive your text invitation, please book and attend your covid-19 vaccination appointment. Vaccination is the surest way out of the Covid-19 pandemic and anyone who has not responded to previous invitations is encouraged to contact their GP practice to arrange to receive the vaccine.

Windsor residents to date have been attending Covid-19 vaccination appointments at the Windsor Racecourse. We are currently relocating and all future Covid-19 vaccination appointments, provided via local GP surgeries, will be at the new location. The complete address is:

12/13 King Edward Court Retail Unit (former Lakeland store)

Windsor Yards

Windsor town centre

When you are eligible for your Covid-19 vaccine, you will receive a text message from your GP practice, which will provide booking information and details of where to come for the appointment.  

So far, Windsor’s GP practices have been working together to vaccinate thousands of local residents with doses of the Pfizer and AstraZeneca vaccines over the past six months. We are looking forward to continuing to provide vaccination services to our local residents at this new venue.                                        

Windsor Primary Care Network and local NHS services would like to thank Royal Windsor Racecourse for its much-valued support for the Covid vaccination programme by allowing its premises to be used for appointments.

Please remember, when you receive your text invitation, please book and attend your covid-19 vaccination appointment. Vaccination is the surest way out of the Covid-19 pandemic and anyone who has not responded to previous invitations is encouraged to contact their GP practice to arrange to receive the vaccine.

Healthier Together

The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered. 

The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.

Website

The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered. 

The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.

Website

17 Jun, 2022
Infection prevention control guidelines to remain in place

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Coronavirus (COVID-19)

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Related Information